Privacy Policy

This Privacy Policy describes how Mr. Merchant (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mrmerchant.in (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to any individual who interacts with the Services, including customers, website visitors, or others whose information we collect as part of our business operations.

At Mr. Merchant, we are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website, place an order, or otherwise engage with any of our services. By continuing to access or use our Services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we kindly request that you discontinue the use of our services.

We may make changes to this Privacy Policy from time to time to reflect updates to our practices, technology, or to comply with evolving legal requirements. When changes are made, the revised policy will be posted on this page along with the updated effective date. In case of significant updates, we may also notify you by email or through a clear notice on the Site, where required by applicable law.

We collect personal information to ensure smooth service delivery, process your orders, offer customer support, and provide you with a better experience. The information we collect directly from you may include your name, phone number, email address, billing and shipping addresses, payment confirmation details, and any other information you provide while making a purchase, creating an account, or contacting us. We may also collect data related to your activity on the Site, such as items viewed, added to cart, or saved to your wishlist. If you contact us for support, we may store the information you share with us to assist you better in the future.

Sensitive personal data or information, such as payment card details, UPI IDs, or bank account numbers, is handled strictly in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These details are collected securely through authorized payment gateways that comply with RBI regulations. We do not store your complete card number, CVV, or other sensitive financial information on our servers.

We also gather certain information automatically when you use the Site. This may include your IP address, browser type, device information, pages visited, and the time and date of access. We use cookies and similar tracking technologies to collect this data, which helps us improve your browsing experience, enhance website functionality, and maintain the security of our systems. You may control or disable cookies through your browser settings, though this may impact the way certain features work.

In some instances, we may receive information about you from trusted third-party partners such as Shopify, who powers our e-commerce store, or service providers who help us process payments, deliver orders, manage customer communications, or run marketing campaigns. These service providers only receive the minimum necessary data to perform their roles and are bound by confidentiality obligations and data protection agreements. They are required to process your information only as instructed by us, in accordance with applicable law.

We use the information we collect to fulfill your orders, process payments, respond to your queries, send transactional updates, improve our products and services, and personalize your experience on the Site. With your permission, we may also send you marketing messages or promotional offers, which you can opt out of at any time by clicking the unsubscribe link in the message or by contacting us.

We do not sell your personal data to any third party. However, we may share your information with our internal teams, trusted service providers, logistics partners, payment gateways, cloud storage services, or technical support vendors to the extent required for service delivery. In the event of a business merger, acquisition, reorganization, or asset transfer, your data may be shared or transferred in accordance with applicable data protection regulations.

If you post reviews or comments on public areas of the Site, those may be visible to other users and can be read, collected, or used by anyone. We are not responsible for the information you voluntarily choose to share in these public spaces, so we encourage caution while posting any personal data.

Our services are intended for adults. We do not knowingly collect or retain personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has shared personal data with us, please contact us so that we can delete such data in a timely manner.

We maintain appropriate technical and organizational measures to protect your data against unauthorized access, misuse, disclosure, alteration, or loss. This includes using secure servers, encrypted connections, firewalls, and access controls. Despite our best efforts, no method of electronic transmission or storage is completely secure. We therefore recommend that you take adequate steps to protect your account information and notify us immediately if you suspect any unauthorized use.

In accordance with Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you have the right to access your personal information, request correction or deletion, withdraw consent, object to specific processing activities, or file a grievance regarding the handling of your data. We may need to verify your identity before fulfilling such requests to protect your data from unauthorized access.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights or file a complaint, you may contact our Grievance Officer. Please write to us at support@mrmerchant.in. We are committed to acknowledging your concern within the timeframe prescribed by law and ensuring it is resolved in a lawful and timely manner.