Shipping Policy
Thank you for shopping with Mr. Merchant. We are committed to delivering your favourite products in a timely and reliable manner. Please read the following Shipping Policy to understand how we handle order dispatch, delivery timelines, shipping costs, and more.
Order Processing Time:
All orders placed on www.mrmerchant.in are typically processed within 4 business days after successful payment confirmation. Please note that weekends and public holidays are not counted as business days.
Shipping Methods:
We offer multiple shipping options to suit your needs, including standard and express shipping. The available choices and charges will be shown at checkout.
Delivery Partners:
To ensure secure and timely delivery, we work with trusted logistics providers across India.
Tracking Information:
Once your order is shipped, you will receive a confirmation email or message with a tracking number. This allows you to track your shipment’s journey in real time until it reaches your doorstep.
Estimated Delivery Timelines:
Delivery times vary depending on your location, the selected shipping method, and other external factors such as weather, courier delays, or regional restrictions. Estimated delivery durations will be displayed at checkout.
Shipping Charges:
Shipping costs are calculated based on your delivery address and the total weight or volume of items in your order. All charges will be shown clearly before you complete your purchase.
Shipping Address Accuracy:
Please make sure your shipping address and contact details are entered correctly at checkout. Mr. Merchant will not be responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.
Lost or Damaged Parcels:
If your parcel is lost or arrives in damaged condition, please get in touch with our support team immediately and ensure you have recorded a full unboxing video from the moment the package is opened. This video is mandatory for claims related to damage or missing items. We will investigate and, if validated, send a replacement at no extra cost.
Returns & Return Shipping:
As per our policy, we do not accept returns unless the item is damaged or incorrect. In case of a return, customers are typically responsible for return shipping costs unless the return is due to an error on our part.
Contact Us:
If you have any questions about your order, shipping, or delivery, please don’t hesitate to reach out: support@mrmerchant.in